Shipping Policy

Order Processing

All orders are processed within 1–2 business days after successful payment verification. Orders placed on weekends or public holidays will be processed on the next business day.

During periods of high demand, promotional campaigns, or holidays, processing times may be slightly extended.

Shipping Locations

Horsewood™ currently ships to most locations within the United States and selected international destinations where permitted by law and shipping carrier availability.

Some regions may be excluded due to local regulations, customs restrictions, or carrier limitations.

Estimated Delivery Times

• United States: 3–7 Business Days
• Canada: 7–14 Business Days
• International Orders: 10–21 Business Days

Delivery estimates are provided as guidelines only and are not guaranteed.

Shipping Carriers

Orders may be shipped through USPS, UPS, FedEx, DHL, or other trusted logistics partners depending on destination, package size, and shipping availability.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing tracking information whenever available.

Tracking details may take up to 48 hours to become active after shipment confirmation.

Shipping Costs

Shipping fees are calculated during checkout based on destination, selected shipping method, package weight, and promotional offers that may apply at the time of purchase.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

Horsewood™ is not responsible for delays or failed deliveries resulting from incorrect addresses, incomplete information, or customer errors.

Lost Packages

If your tracking information indicates successful delivery but you have not received your package, please first contact your local carrier and delivery office.

If additional assistance is required, our customer support team will help investigate the issue whenever possible.

Delayed Shipments

Delivery delays may occur due to severe weather, customs inspections, carrier disruptions, natural disasters, holidays, or other circumstances beyond our control.

Horsewood™ cannot guarantee delivery dates and is not liable for carrier-related delays.

International Orders

International customers may be responsible for customs duties, import taxes, VAT charges, or additional fees imposed by local authorities.

These charges are not included in product prices or shipping costs unless otherwise stated during checkout.

Damaged Shipments

If your package arrives visibly damaged, please retain all packaging materials and contact customer support promptly.

Photographs of the package and product may be requested to assist with carrier claims and resolution.

Multiple Shipments

Orders containing multiple items may occasionally be shipped separately based on inventory availability and warehouse logistics.

Customers will not be charged additional shipping fees for split shipments unless specifically disclosed during checkout.

Shipping Restrictions

Horsewood™ reserves the right to refuse shipment to locations where legal, regulatory, or operational restrictions prevent successful delivery.

Policy Updates

We reserve the right to update or modify this Shipping Policy at any time. Any changes become effective immediately upon publication on this page.

Contact Information

For shipping-related questions, please contact:

Horsewood™ Customer Support
Email: support@horsewood.us
Website: https://horsewood.us